Contact Us
Give us a call:
1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
Take a look at our FAQs.
If you are still having trouble, give us a call:
1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
Contact Us
FAQ
Manulife ID is a single, secure username and password that gives you access to everything Manulife, including SecureServe® and Manulife Vitality Customer Portal.
After you create your Manulife ID, you’ll connect it to your SecureServe account and other Manulife products. It will replace the usernames and passwords you currently use for those accounts, and you’ll start using your Manulife ID to sign into those accounts.
You can watch our 3 step videolaunch if you need some extra guidance.
After you create your Manulife ID, you’ll connect it to your SecureServe account and other Manulife products. It will replace the usernames and passwords you currently use for those accounts, and you’ll start using your Manulife ID to sign into those accounts.
You can watch our 3 step videolaunch if you need some extra guidance.
Your plan number is 5-6 characters long and can contain both numbers and letters. You can find your plan number on your Manulife benefit card.
Your identification number is a 7-10 digit number. You can find your identification number on your Manulife benefit card.
No. Manulife ID replaces your credentials for SecureServe and other Manulife products you may have. Simply register for a Manulife ID and we will connect it to your SecureServe account.
If you don't have a Manulife ID, then complete the steps to register for a Manulife ID. After, you will be led through the steps to create a SecureServe account.
It's easy. If you have a Manulife ID then sign in using these credentials before registering for SecureServe.
No. Manulife ID replaces your SecureServe credentials. Ensure your SecureServe account is connected to your Manulife ID. Don't forget to register for a Manulife ID!
It’s OK. You may have created one through another Manulife product/service or we created one for you e.g. if you have Manulife Vitality. Simply use those credentials to sign in and where necessary connect to your SecureServe account.
We are here to help.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time.
We are here to help.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time.
No need to worry, simply call Customer Support. We are here to help.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
Check your spam or junk folders. If you don't see an email from us, wait 15 minutes and try setting up your Manulife ID again.
If you still don't see an email we'll help you.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
If you still don't see an email we'll help you.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
You need to connect your SecureServe account to your Manulife ID. Follow the steps from the link below. Otherwise, you can call Customer Support to guide you through the process.
Please call us at: 1-800-268-3763
Monday - Friday, 8 AM to 8 PM Eastern Standard Time.
Please call us at: 1-800-268-3763
Monday - Friday, 8 AM to 8 PM Eastern Standard Time.
Simple! A relationship must be established between your SecureServe account and your Manulife ID. Once completed just use your Manulife ID to log on.
Whether you are new or an existing SecureServe user follow the steps from the link below.
Whether you are new or an existing SecureServe user follow the steps from the link below.
We can help with that! If you do not have a Manulife ID then set one up. At the end, remember to complete the connection to your Manulife ID! If you do have a Manulife ID then Sign In and follow the steps to connect your accounts, where you can reset your SecureServe password. You will not require SecureServe credentials after your accounts are connected.
If you registered with a Manulife ID you can manage your settings here:
If you registered with a Manulife ID you can manage your settings here:
Check your spam or junk folders. If you don't see an email from us, wait 15 minutes and try setting up your Manulife ID again.
If you still don't see an email we'll help you.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
If you still don't see an email we'll help you.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
Check your spam or junk folders to see if your email went in one of those by mistake.
If it's not there, click on 'Forgot password' and follow the steps to have another email sent.
If you still do not a receive an email, give us a call: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
If it's not there, click on 'Forgot password' and follow the steps to have another email sent.
If you still do not a receive an email, give us a call: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
Refer to your Contract or Statement of Benefits. If you would like to request a copy or verify your coverage, email us at more_info@manulife.ca or give us a call on 1-800-268-3763.
Log in then click on your Name in the top bar on the right. In the drop down, click on "SEND A NOTE". Here you can send us a note asking to change your language of preference.
Contact one of our advisors and they can discuss your plan with you and help you move to a more affordable plan, which is more suited to your needs and budget.
Please call us at: 1-800-268-3763
Monday - Friday, 8 AM to 8 PM Eastern Standard Time.
Please call us at: 1-800-268-3763
Monday - Friday, 8 AM to 8 PM Eastern Standard Time.
FAQ