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What is Manulife ID?

Manulife ID is a single, secure username and password that gives you access to everything Manulife, including SecureServe® and Manulife Vitality Customer Portal.

After you create your Manulife ID, you’ll connect it to your SecureServe account and other Manulife products. It will replace the usernames and passwords you currently use for those accounts, and you’ll start using your Manulife ID to sign into those accounts.

You can watch our 3 step video if you need some extra guidance.

Where can I find my plan number?

Your plan number is 5-6 characters long and can contain both numbers and letters. You can find your plan number on your Manulife benefit card.

Where can I find my identification number?

Your identification number is a 7-10 digit number. You can find your identification number on your Manulife benefit card.

I am already registered with SecureServe. Can I continue to use these credentials instead of the Manulife ID?

No. Manulife ID replaces your credentials for SecureServe and other Manulife products you may have. Simply register for a Manulife ID and we will connect it to your SecureServe account.

I don’t have a Manulife ID. How do I create one and register for SecureServe?

If you don't have a Manulife ID, then complete the steps to register for a Manulife ID. After, you will be led through the steps to create a SecureServe account.

I have a Manulife ID. How do I register for SecureServe using my Manulife ID credentials?

It's easy. If you have a Manulife ID then sign in using these credentials before registering for SecureServe.

Do I need Manulife ID credentials and my SecureServe credentials to log in?

No. Manulife ID replaces your SecureServe credentials. Ensure your SecureServe account is connected to your Manulife ID. Don't forget to register for a Manulife ID!

I am registering for a Manulife ID but I am worried that I may already have one.

It’s OK. You may have created one through another Manulife product/service or we created one for you e.g. if you have Manulife Vitality. Simply use those credentials to sign in and where necessary connect to your SecureServe account.
We are here to help.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time.

I set up another Manulife ID by accident. What do I do?

No need to worry, simply call Customer Support. We are here to help.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time

I did not receive the email to activate my Manulife ID

Check your spam or junk folders. If you don't see an email from us, wait 15 minutes and try setting up your Manulife ID again.
If you still don't see an email we'll help you.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time

I am registered with SecureServe and I already have a Manulife ID, but I can't log on

You need to connect your SecureServe account to your Manulife ID. Follow the steps from the link below. Otherwise, you can call Customer Support to guide you through the process.
Please call us at: 1-800-268-3763
Monday - Friday, 8 AM to 8 PM Eastern Standard Time.

How do I connect my SecureServe account to a Manulife ID?

Simple! A relationship must be established between your SecureServe account and your Manulife ID. Once completed just use your Manulife ID to log on.

Whether you are new or an existing SecureServe user follow the steps from the link below.

I forgot my SecureServe password

We can help with that! If you do not have a Manulife ID then set one up. At the end, remember to complete the connection to your Manulife ID! If you do have a Manulife ID then Sign In and follow the steps to connect your accounts, where you can reset your SecureServe password. You will not require SecureServe credentials after your accounts are connected.

I forgot my Manulife ID login username

If you registered with a Manulife ID you can manage your settings here:

I forgot my Manulife ID login password

If you registered with a Manulife ID you can manage your settings here:

I did not receive the email to reset my Manulife ID or SecureServe password

Check your spam or junk folders. If you don't see an email from us, wait 15 minutes and try setting up your Manulife ID again.
If you still don't see an email we'll help you.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time

I did not receive the email to reset my SecureServe password when connecting to my Manulife ID

Check your spam or junk folders to see if your email went in one of those by mistake.
If it's not there, click on 'Forgot password' and follow the steps to have another email sent.
If you still do not a receive an email, give us a call: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time

How do I obtain my contract or details of the benefits I am entitled to?

Refer to your Contract or Statement of Benefits. If you would like to request a copy or verify your coverage, email us at more_info@manulife.ca or give us a call on 1-800-268-3763.

How do I change my Language preference?

Log in then click on your Name in the top bar on the right. In the drop down, click on "SEND A NOTE". Here you can send us a note asking to change your language of preference.

How do I cancel my plan?

Contact one of our advisors and they can discuss your plan with you and help you move to a more affordable plan, which is more suited to your needs and budget.
Please call us at: 1-800-268-3763
Monday - Friday, 8 AM to 8 PM Eastern Standard Time.

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FAQ

FAQ

Set up your Manulife ID first

Already have a Manulife ID?