Portal Maintenance Notice
Welcome to Individual Health and Dental Insurance (SecureServe®)
To access the claims system, you’ll need to sign into your Manulife ID or set up your Manulife ID.
What is Manulife ID? This link opens in a new tabTake a look at our FAQs.
If you are still having trouble, give us a call:
1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
Manulife ID is a single, secure username and password that gives you access to everything Manulife, including SECUREServe® and Manulife Vitality Customer Portal.
After you create your Manulife ID, you’ll connect it to your SECUREServe account and other Manulife products. It will replace the usernames and passwords you currently use for those accounts, and you’ll start using your Manulife ID to sign into those accounts.
You can watch our 3 step videolaunch if you need some extra guidance.
After you create your Manulife ID, you’ll connect it to your SECUREServe account and other Manulife products. It will replace the usernames and passwords you currently use for those accounts, and you’ll start using your Manulife ID to sign into those accounts.
You can watch our 3 step videolaunch if you need some extra guidance.
Your plan number is 5-6 characters long and can contain both numbers and letters. You can find your plan number on your Manulife benefit card.
Your identification number is a 7-10 digit number. You can find your identification number on your Manulife benefit card.
No need to worry, simply call Customer Support. We are here to help.
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
Please call us at: 1-800-268-3763
Monday to Friday, 8am to 8pm, Eastern Standard Time
If you registered with a Manulife ID you can manage your settings here:
On step #2 of the Claim submission process (Claim type), select the button labelled “Other”.
For Quebec members only
For Quebec members only
Click on your Name and then on the drop down, click on "PAYMENTS". Scroll to the bottom of the page to see the Statement of Annual Premium Confirmation.
Refer to your Contract or Statement of Benefits. If you would like to request a copy or verify your coverage, email us at more_info@manulife.ca or give us a call on 1-800-268-3763.
You may need to clear your browser history by using one of the following sets of instructions:
Log in then click on your Name in the top bar on the right. In the drop down, click on "SEND A NOTE". Here you can send us a note asking to change your language of preference.
Contact one of our advisors and they can discuss your plan with you and help you move to a more affordable plan, which is more suited to your needs and budget.
Please call us at: 1-800-268-3763
Monday - Friday, 8 AM to 8 PM Eastern Standard Time.
Please call us at: 1-800-268-3763
Monday - Friday, 8 AM to 8 PM Eastern Standard Time.
Please mail your claim receipt, along with a completed claim form which can be found under “Forms and Documents.”
Send all supporting documentation to:
Manulife
Affinity Markets
P.O. Box 670, Stn. Waterloo
Waterloo, ON
N2J 4B8
Send all supporting documentation to:
Manulife
Affinity Markets
P.O. Box 670, Stn. Waterloo
Waterloo, ON
N2J 4B8
Click on “My Account”
Click on “Your Contract & Benefits"
Click on “Your Contract & Benefits"